Keys address, charge, or payment data and checks accuracy of related input.
Types or prepares follow-up letters for customer accounts, notifications of change of address for collection agencies, and other documents.
Performs various clerical tasks as required, including logging and routing incoming mail, typing, reception duties, and preparation of outgoing mail.
Responds to telephone inquiries and assists in solving questions related to the status of customer accounts; documents status of collection efforts.
Performs limited research in preparation for updating records, such as tracing customer mailing address.
Ensures strict confidentiality of financial records.
Performs miscellaneous job-related duties as assigned.
Records maintenance skills.
Ability to use independent judgment and to manage and impart confidential information.
Ability to sort and/or distribute mail.
Word processing and/or data entry skills.
Ability to read, sort, check, count, and verify numbers.
Ability to interact and communicate with people over the telephone, often in stressful situations.
Computer data entry skills.
Clerical, word processing, and/or office skills.