Hotelbeds is the world´s leading bedbank.
The company’s proprietary technology helps providers of travel services distribute their offering to travel sellers globally via an easy-to-use, advanced technology platform that increases reach, revenue and yield for both the provider and the seller.
Operating under the Hotelbeds brand in the wholesale channel and the Bedsonline brand in the travel agents channel, the company connects over 60,000 travel intermediaries across more than 140 source markets globally with travel providers in over 185 countries representing more than 170,000 hotels, 24,000 transfer routes and 18,000 activities.
The company is headquartered in Palma de Mallorca, Spain.
This position sits within our Bedbank unit.
JOB DESCRIPTION:
This role is responsible for assisting clients (Hotelbeds, Bedsonline) on operational requests relative to their bookings (Pre arrival, On the spot, Post travel), accordingly to our service deadlines/quality guidelines/protocols, in order to solve the needs of the clients in the most efficient way (promptly and accurately) which promote a high performing service culture and an outstanding customer experience aiming for first contact resolution and customer satisfaction.
Accountabilities & Responsibilities
1. Offers customer-oriented responses and efficient resolutions to our clients’ operational requests regarding their bookings by following our service deadlines/quality guidelines/protocols during interactions through the current channels (Phone, Emails, Chat, Web).
2. Ensures effective documentation of all interactions with clients by meeting all standards required work with multiple existing systems.
3. Involves the collaboration of our Suppliers (Direct Portfolio, System Integrations, third party Suppliers) when required by contacting them to get information/support required to offer the right response/resolution to our clients accordingly our service deadlines/quality guidelines/protocols.
Position requirements
Ideally, previous experience in contact centers and/or specifically operational reservations management at Hotels, TTOO, Travel agencies, OTAs.
Good spoken and written English.
***Flexibility to work rotative***
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
