Counter Supervisor | Cebu

OVERSEE DAY-TO-DAY OPERATIONS:Run the day-to-day activities of the department
• MANAGE COUNTER STAFF
Monitor attendance of rank & file counter employees & manage absences by re-assigning staff (manage plantilla, leaves, issue violation reports)
• MANAGE OPEX
Manage the operating budget of the department by ordering the right number of supplies, monitoring use & safekeeping of extra items
• MONITOR EQUIPMENT & PERIPHERALS
Inspect completeness & ensure that counter equipment & peripherals are in good working condition; ensure serial number & correctness of items for pull out
• DISSEMINATE NEW DIRECTIONS
Inform counter team of new processes, procedures & promotions; assist during transaction processing when “Manager/Supervisor” function is required
• ADMINISTER END-OF-DAY-ACTIVITIES
Generate & check the Operator Turnover Report (OTR) per cashier to establish overage/shortage incurred by each cashier
Qualifications:
• Candidate must possess at least a Bachelor's/College Degree in any business-related course
• With at least 1 year of experience in bank operations or counter-cashier functions
• Knowledgeable in credit card transaction processes
• Flexible to be assigned to work schedules supporting the retail operational hours
• Willing to be assigned inThe SM Store - Cebu
• Full-time positions available