Corporate Support Engineer

Job Description:
The Corporate Support Engineer will be responsible for support corporate employees on day to day operation of the business that covers hardware, software, network, and telephony. The position will require the candidate to stay abreast of the latest technical trends, info on a new product, suppliers and vendors, and the preparation of technical info to customers. He/She will also be responsible for providing prompt technical support through phone calls and emails.


Duties and Responsibilities:


Oversee the daily performance of all corporate systems. Answer user inquiries regarding computer software or hardware operation to resolve problems, as well as attend to reported problems or issues by the users/user group. Entering commands and observing system functioning to verify correct operations and detect errors. Setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software and setting up local area network - both cable or wireless networking. Installing and performing minor repairs to hardware, software, or peripheral equipment, network, following design or installation specifications. Performs a variety of network incident and problem analysis, monitor task and network management systems and resolutions to the end users. Prioritize and troubleshoot complex problems and provide complete solutions to ensure a high level of customer satisfaction. Maintain records of daily data communication transactions, problems, and remedial actions are taken or installation activities. Minimum Qualifications:
Computer literate Knowledge in troubleshooting hardware and software Good communication and interpersonal skills; Excellent problem-solving skills; Candidate must possess at least a Bachelor's or College Degree in Computer Science or Information Technology or equivalent.