We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!A SNAPSHOT OF YOUR ROLEThe Commercial Inventory (CI) Coordinator - Scheduling, is responsible for providing various services related to the access, use, integrity and telecast of the Network's Metro channel commercial inventory, as well as providing support as required to the Scheduling team.Areas of Direct Responsibility- The preparation of commercial schedules for Seven Network Metro channels as allocated ensuring:- Ensuring statutory & regulatory compliance including of the Broadcasting Services Act (BSA) and the Australian Communications & Media Authority (the ACMA), the regulatory requirements of the Television Industry Code of Practice, the Trade Practices Act and all other relevant industry legislation and Codes of Practice in all activities- Accurate delivery of booked campaigns, sponsorships and client terms & conditions- Free of potential credits or makegood claims- Maximised revenue potential of each schedule through placement and communication of availabilities- Servicing and facilitating Network Sales Teams access to the inventory ensuring:- High level of service and professionalism delivered on each transaction- All required statutory & regulatory compliance- Advanced and post-TX inventory management to create maximum revenue opportunity, and ensure schedule integrity is maintained while reconciling inventory unable to be broadcast.- Providing positive contributions to discussion and debate and proactively searching out innovative ways to improve present procedures.- Using time effectively, economically and proactively to advance broader team delivery outcomes.Task specific Skills/Duties/ResponsibilitiesGeneral Scheduling- Ensure all specific tasks are completed to deliver accurate, broadcast quality draft, final and debriefed commercial schedules compliant with statutory and regulatory requirements, optimised inventory usage, commercial placement, sponsorship and scheduling issues identified, resolved or notified to be free of potential make good or credit claims as directed prior to specified deadline- Provide accurate communications to Presentation teams to ensure Sales schedules sync with Content schedule- Keep up to date on programming, ratings and demand information impacting Seven's inventory and demonstrate engagement in broader industry issues- Demonstrate engagement in that each market's specific local requirements and issues- Keep up to date on programming and rating information impacting Seven's commercial inventory- Direct all viewer commercial complaints to the CI Manager or take contact details- Have a thorough understanding of broadcast and material management facilities and systems- Work without direct supervision and manage time effectively to achieve broader team goals- Punctual, prepared attendance at Commercial Inventory and Sales meetings as requiredCalls Specific- Facilitating Sales' access to the Network's main and multichannel commercial inventories in a call-centre environment- Answering the Network Placement Line in a professional manner, delivering satisfactory and efficient outcomes for all internal requests and queries- Monitor your own and the team's call efficiency and performance stats ensuring an excellent service rate- Control and maintain inventory to assist sales personnel in creating availabilities- As directed, housekeep and advance prep allocated markets to maximise inventory availability and revenue potential and facilitate effective advance schedule production- Notify Team Leader when call traffic is slow and actively seek opportunities to work in advance, assist in other clerical tasks and cross-trainInventory Management- Maintain and optimize commercial availability and inventory integrity as directed to ensure maximum availability & revenue potential and most effective inventory usage- Processing of advanced program changes and promptly reconciling any affected commercial inventory- Actively work ahead to facilitate effective advance schedule production, minimise potential disruption during absences for leave or training opportunities, maximise opportunities for cross training and ensure maximised checking opportunities and proactive error detection of external or internal stakeholder errorsPeople Management- Provide support to CI Team Leader to achieve the Team's goals- Provide timely and accurate information to appropriate parties when requested and required- Communicate with and assist CI and Sales Management and personnel and other Seven employees when required or directed- Build strong internal and external relationships to enhance the team's overall effectiveness and performance- Initiate and encourage innovative thinking; foster attitud
