Collections Junior Associate - Nightshift

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.- Contacting customer request by phone and/or in writing to ensure customer satisfaction and to ensure that service standards are met.- Work to promote the long-term success of each account and the overall portfolios when handling customer issues and complaints.- Focuses on the customer/ client by asking questions, listening and determining solutions to problems.- Ability to meet deadlines with accuarcy and thoroughness, work in a fast-paced, results-oriented environment- Reconciles unused credits and payments to outstanding invoices to trim down the volume of outstanding invoices especially the past due ones- Leading conference calls to collaborate with stake holders to resolve issues on the account/s.- Maintains tracking of important documents / reports- Developing and maintaining a solid working knowledge of the logistics industry and of all products, services and processes performed by the team- Contributing to continuous improvement initiatives to optimize service quality- Participate actively on all required team meetings- Performs other duties as assigned by direct superiors and managers- Compliance with the work procedures & data privacy- Discussing credit risk management to an acceptable quality in terms of established credit guidelines.- Degree in the field of accounting, finance and economics- Minimum 2 years of relevant experience- Previous experience in working with ERP, preferably SAP FI module- Very good accounting background- Previous working experience preferably in large/global organizations- Enthusiasm and commitment to delivering quality results to tight deadlines- Self-motivation, quick learning and creative thinking- Knowledgeable in LSS is plus- Intermediate knowledge of accounting,- Good technical knowledge of MS office,- Effective analytical and problem-solving skills,- Detail oriented,- Good English language skills,- Excellent interpersonal and communication skills.