Collections Analyst

Position OverviewWe are looking for a Collections Analyst, an organized and motivated team member to work with our Billing, Sales Ops and Coverage teams to collect on past due invoices and assist in other functions of the AR team.
Scope of Responsibility
Review past due accounts regarding the assigned business / region, follow the standard collections process to initiate follow ups and continue contacting customers for past due receivables until collections are received
Document all follow ups within the core collection system
Work with Sales Coverage team, Sales Operations team and Billing team to resolve billing, tax or other issues
Work with Legal team to prepare and execute letters for delinquent customers
Assist in resolving allocations of unapplied client funds through follow up with various internal and external parties

Specific Knowledge/Skills
Excel knowledge is a must; Salesforce, Epicor or SAP knowledge is an advantage
Fluency in English and any other regional language is an advantage
Great writing and communication skills in English
Ability to work with multiple team members in Finance in different locations as well as Sales Coverage team
Highly motivated with the ability to work independently, with initiative and to demonstrate ownership for projects
Excellent interpersonal and communication skills, outgoing and confident
Strong organizational skills with the ability to multi-task
Investigative and creative approach to problem solving

Desired ExperienceAt least 2-3 years of experience working in a finance department; previous experience in an accounts receivable or accounts payable department is a plus
Experience in Collections is a huge advantage

Desired QualificationsCollege degree is required; Accounting, Finance or Business related degree preferred