Client Support Representative (Forex / Trading) Bgc Nightshift

Job Description :
WHY BUILD YOUR CAREER AT SATELLITE OFFICE?
Offers equal opportunity for each employees
Company grew twice its in the last 2 months
Highly competitive in first class facilities.
JOB QUALIFICATIONS:
Atleast 2 years proven experience working in a Client Experience/Service team in an equivalent environment delivering exceptional results.
Proficiency in English to represent the Group, or have a knowledge in European langauge is a plus, but not required.
Proven experience in account opening in a regulated industry preferred.
Proven experience in the Financial Services industry preferred but not required.
Basic understanding of foreign exchange, derivatives, margin FX, index & precious metals brokerage industry strongly preferred.
Basic awareness of Operational Risk & Compliance landscape, as it relates to the industry preferable
Proven experience with basic desk-top applications preferred
Experience of online trading platforms strongly preferred but not a must.
Willing to be assign in BGC, Taguig on a Nightshift schedule.
RESPONSIBILITIES:
Provide frontline support for all (relevant) client interactions covering telephone, e-mail and online media: aim to exceed clients’ expectations in every instance.
Be able to answer incoming client queries via live chat and over the phone.
Be able to handle basic client queries about products via email.
Be the "first line of defence" (with other stakeholders) to identify, escalate and manage potential risk.
Contribute to a culture of continuous improvement in the team and be proactive in proposing ongoing refinements to achieve results in line with strategy.
Identify new business/revenue opportunities through client interactions & take initiative to escalate or act on them as they arise (as appropriate).
Meet the demands of both internal stakeholders and client's diverse client base in a growing fast-paced environment.
Adhere to established policies, guidelines, procedures and training plans to meet the obligations set out in client's compulsory literature available on the internal confluence application.