JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management.Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.About The Commercial Banking Service Center:The Client Service Team is considered an integral part of the overall relationship team. As client advocates, Service Center employees are ultimately responsible for providing critical solutions of varying complexity and serving as client advocates through the handling of service and account management needs of clients who utilize domestic and international depository and treasury products.The Role:The Client Service Manager will be responsible for leading a functional process for account closure and client off-boarding based out of our Client Service Operations in Indianapolis, Indiana. The successful execution of responsibilities requires a passion for operational excellence, relentless client focus, disciplined commitment to operating controls, and highly developed leadership and communication skills. The Client Service Manager should excel at strong critical-thinking skills and operations management while resolving complex problems and building effective relationships with functional units and partners across the firm.Job Description:Lead the function with thorough understanding of data and detailsBuild sound processes with strong controls to run an effective businessFoster a collaborative, efficient, and professional work environmentUnderstand client issues and demonstrate accountability to resolve problemsResolve issues by identifying underlying patterns and performing root cause analysisDevelop innovative solutions and recommend process improvementsDevelop deep trust-based advisor relationships with key client stakeholdersMaintain process maps, procedures, and training materials.Oversee quality control and procedural adherenceEstablish and measure operational metricsEvaluate risks and execute business controlsExecute key initiativesDemonstrate sound judgment and confident leadership
Qualifications:
Critical Requirements (Must have):5+ years of financial services experience in banking operations3+ years of experience in controls, audit, quality assurance, risk managementExperience and strength with data analysis3+ years of experience leading peopleTechnical Skills:Data Analysis: Strong ability to collect, analyze and interpret qualitative and quantitative dataProficient PC skills: including MS Office (Word, Excel and PowerPoint) and SharePointOutlook: Expert knowledgeNon-Technical Skills:Strong written and spoken communication skillsStrong conceptual thinking abilities along with exceptional analytical skillsStrong interpersonal and communication skills (both written and verbal)Exceptional ability to cultivate partnerships, build rapport, and collaborate across teamsAdept at proactively anticipating and promptly addressing client and stakeholder needsHigh proficiency in issue resolution, negotiation, and conflict resolutionAbility to leverage experience and technical knowledge to drive value-added dialogue; viewed as a trusted advisor and/or standout among competitorsAptitude to navigate complex processes and build subject matter expertiseAbility to work under pressure, handling multiple tasks/projects and prioritizing to meet deadlines.High proficiency in prioritizing and delivering results to achieve business objectivesInnovative and creative problem-solving skills; viewed as a positive change agentAbility to synthesize large amounts of data and formulate appropriate conclusions
• High proficiency in risk assessment, control execution, or quality assuranceFollows procedures to strengthen control framework and meet risk and compliance obligationsBalances client needs and interests with those of the firm while driving a strong control frameworkPromotes a diverse, inclusive, and respectful work environmentHighly proficient in leading, developing, and training othersFosters an environment of growth and developmentAbility to plan, manage, and execute projectsRequires employee to operate from office location
Education:Bachelor Degree or equivalent work experience
Certifications required:Process improvement or quality certifications would be of added benefit but not required
Work experience required:5+ years of financial services experience in banking operations3+ years of experience in controls, audit, quality assurance, risk managementExperience and strength with managing projectsExperience and strength with data analysis3+ years of experience leading peopleExperience with commercial banking, treasury services products, process flows, or quality programs preferred but not required
