Claims Officer

Claims Officer

United Nations

Claims Officer

Details of the offer

This position is located in the Supply Chain Management Service of the United Nations Stabilization Mission in the Democratic Republic of the Congo (MONUSCO), with duty station Goma. The Claims Officer act as the Chief for Local Property Survey Unit / Contracts Review Board and will report to the Property Management Officer under Supply Chain Management Service.

Within delegated authority, the Claims Officer is responsible for the following:
• Handle administrative matters relating to maintaining the Secretariat of the Local Property Survey Board (LPSB) and Claims Review Board (CRB) of the mission.
• Using Umoja, retrieve data and documents from the systems, review supporting documents attached to claims, e. g., Invoices, Receiving and Inspection Reports, PT.8's Board of Inquiry reports and
Letters of Assist, verifying accuracy and reasonableness while ensuring that UN Rules and Regulations and financial authorities, policies and procedures are complied with.
• Review all claims for death and disability benefits.
• Evaluate Claims reports in connection with national legislation under which the entitlement is claimed, casualty reports from missions, medical reports, and death or disability certificates.
• Review, investigate and collect additional information on third party compensation claims arising from traffic accidents involving uninsured UN-Vehicles and claims arising from UN occupancy of premises, as well as other evidences concerning traffic accidents to facilitate a determination on the responsibility of the organization
• Coordinate and review the work of general service staff involved in routine claims verification and processing, providing guidance, basic interpretations of policies and training as needed to ensure
timely and accurate processing.
• Perform other duties as assigned.

Professionalism:-Demonstrated knowledge of and exposure to a substantive field of work in the areas of supply chain management, acquisition planning, warehousing, inventory management, distribution and procurement.-Shows pride in work and in achievements;-Demonstrates professional competence and mastery of subject matter;-Is conscientious and efficient in meeting commitments, observing deadlines and achieving results;-Is motivated by professional rather than personal concerns;-Shows persistence when faced with difficult problems or challenges;-Remains calm in stressful situations;-Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
Planning & Organizing:
-Develops clear goals that are consistent with agreed strategies
-Identifies priority activities and assignments; adjusts priorities as required
-Allocates appropriate amount of time and resources for completing work
-Foresees risks and allows for contingencies when planning
-Monitors and adjusts plans and actions as necessary
-Uses time efficiently
Client Orientation:
-Considers all those to whom services are provided to be "clients " and seeks to see things from clients' point of view
-Establishes and maintains productive partnerships with clients by gaining their trust and respect
-Identifies clients' needs and matches them to appropriate solutions
-Monitors ongoing developments inside and outside the clients' environment to keep informed
and anticipate problems
-Keeps clients informed of progress or setbacks in projects
-Meets timeline for delivery of products or services to client

Advanced university degree (Master's degree or equivalent) in supply chain management, business administration, logistics, procurement or a related field is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. Qualifications in IPSAS, ERP such as SAP-Umoja and SCOR will be an advantage.

A minimum of five (5) years of progressively responsible experience in finance/claims/compensation administration.At least two years’ experience providing services in the field of finance, claims or compensation administration to or in a field operation of the United Nations Common System or a comparable international organization.

English and French are the working languages of the UN secretariat. For the position advertised, fluency in English (both oral and written) is required and working knowledge of French is an advantage.

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.
Extension of appointment is subject to extension of the mandate and/or the availability of the funds.
The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.




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