JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/About J.P. Morgan Corporate & Investment BankJ.P. Morgan Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Position SummaryAs a Quality Analyst with Commercial Card Control Monitoring Team, you will assist in the management of activities to ensure policy & procedure compliance and consistency within Commercial Card Operations & Servicing. Individual will be responsible for regular recurring and transactional reviews including, but not limited to Processor, CustTrax critical fields, and End-to-End Reviews for various business functions. This individual will also be responsible for the accurate entry, collection, and retention of all data associated with performed reviews.Other duties with key activities including, but not limited to:Coordinate review process with departmental procedure updates to ensure continuity, consistency, and relevance;
Assist with preparation for internal reviews, audits, and examinations;
Participate in projects and process improvements;
Understand and identify error trending and effectively communicate results
Other tasks and assignments as needed
Mentor and coach staff to ensure quality standards and excellence
QA reporting responsibilities
Perform QA reviews on the QA staffJPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/VeteranQualificationsPrefer minimum 1 year quality specialist/audit or related experience is required
Thorough knowledge of Commercial Card products and services is preferred
Expertise in all quality assurance tests
Demonstrated ability in problem solving and creative thinking
Strong leadership skills/experience
Ability to present, facilitate, and train where needed
Strong communication skills, both written and verbal
Ability to work independently as well as part of a team
Flexibility and adaptability to changes in the environment
Ability to multi-task with attention to detail and high levels of accuracy
Strong interpersonal skills with ability to interact with executive management
Demonstrated ability with Microsoft Office products such as Word, Excel (intermediate), Access and PowerPoint
