Call Center Specialist

Job Description:

Coins.ph, a leading financial technology company in Antipolo, Calabarzon, PH, is seeking a dedicated Call Center Specialist to join our team on a part-time basis. As an Associate Level position, we are looking for someone with at least 2 years of experience in a call center or customer service role.

Responsibilities:- Answer incoming calls from customers and provide information about our products and services- Assist customers with account inquiries, problem-solving, and product support- Handle customer complaints and ensure they are resolved in a timely and efficient manner- Document customer interactions and transactions accurately in our database- Meet or exceed call center metrics such as call handling time and customer satisfaction ratings- Collaborate with other team members to ensure a seamless customer experience- Stay up-to-date on product knowledge and industry trends to better assist customers

Requirements:- Resourceful and confident personality traits- Excellent time management skills- Strong analytical skills to assess customer needs and provide solutions- Ability to effectively communicate with customers and team members- Proficiency in using call center software and CRM systems- High school diploma or equivalent required- Experience in a call center or customer service role preferred

Benefits:- Paid Time Off (PTO)- Paid sick leave- Vision insurance

Working Environment:At Coins.ph, we offer a flexible work environment that values adaptability and efficiency. Our team is dedicated to providing exceptional customer service while fostering a collaborative and supportive work culture.

Deadline to apply:April 17, 2024

Equal Opportunity Statement:Coins.ph is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.