Buy & Pay Services Global Support Center Team Leader

Buy & Pay Services Global Support Center Team Leader

Merck Kgaa

Buy & Pay Services Global Support Center Team Leader

Details of the offer

Your Role: The Buy & Pay Services Team Lead will report to the Buy & Pay Services Operations Manager/Head:
Supervises direct reports in the processing tasks assigned and ensure they are delivered in an efficient manner and completed in accordance with the Service Level Agreements (SLA).
Plans and prepares specific tasks, contingency plans and work schedules of employees ensuring coverage in key tasks of the team.
Resolves escalated client complaints or queries and manages these to completion within turn-around time.
Reviews and generates Key Performance Indicators (KPI) reports and tracks team performance in accordance with the SLAs.
Oversees month-end activities and ensures accurate and timely submission of reports.
Evaluates and discusses job performance with staff and trains or arranges training to be provided.
Addresses performance or behavioral issues of staff and recommends appropriate corrective action.
Assists in the review, development and implementation of process improvements or amendments within key areas
Participates in and perform special tasks and projects that may be assigned.Who You Are:
Candidate must possess at least a Bachelor's/College Degree in Finance and/or Accountancy or equivalent courses.
Minimum of four (4) year experience in Accounts Payable functions, Travel & Expense and Purchase Order
Preferred if with a minimum of two (2) years of supervisory experience
Experience working in a shared service center
Advanced accounting knowledge is a must
Experience in SAP, Oracle, Ariba & Concur preferred
Knowledgeable in ticketing tool such as Service Now, Sales-Force
Fluent English language skills required
Job Requisition ID: 201258
Location: National Capital - all
Career Level: D - Professional (4-9 years)
Working time model: full-time
US DisclosureThe Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.North America DisclosureThe Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.


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