Business Center Operations Supervisor

Responsible for day-to-day supervision of the BCO Assistants and will play a collaborative role with BCO Manager in building a strong team leading them to deliver exceptional customer service and work efficiently to achieve set business goals.* Drive sales and attain targets through deployment of strategies based on identified challenges* Oversee and assess day to day counter operations both onsite and offsite locations* Guide BCO Assistants to manage customer inquiries, long queues and resolve complaints from irate customers* Reconcile payment discrepancies such as returns, refunds, adjustments, and voids in finalizing reports Maintain documentation pertaining to daily operational activities* Validate cash replenishment requests and monitor counter supplies and products inventory level* Train BCO Assistants in accordance with BCO process and policies