Bpo Quality Assurance Manager (Eh 993)

Duties and Responsibilities:
Makes independent decisions, which have major day-to-day impact in area of responsibility, and may influence direction of other areas.
Responsible for medium-term planning, objective setting, and development of new procedures within area of responsibility, through interpretative judgment of overall policies and goals.
Contributes to policy setting at a senior level.
Identifies, assesses and resolves complex business problems/issues and provides alternative scenarios.
Provides and implements business-focused solutions within time/cost constraints.
Self-directed within broad goals and strategic direction in satisfying organization or client objectives.
Accountable for developing and managing key internal/external client relationships across sphere of influence, including situations in which no relationship previously existed.
Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators/project milestones.
Responsible for fulfillment of contractual obligations/completion of deliverables within own area of responsibility.

Qualifications:
Bachelor's degree holder
At least 3 years managerial experience
Management reporting experience
Experience managing productivity-driven operation
Can demonstrate flexibility and agility to changing client needs
Strong leadership skills
Accurate and efficient with very good organizational skills and ability to manage tasks simultaneously
Adaptable to learn new processes, concepts, and skills.
Demonstrates the ability to work as part of a team adding positive attitude and business focus

*If you get hired, you’ll get to enjoy the following benefits with us:
Be part of one of the biggest and most stable organization in the world
Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
Expanded maternity leave up to 120 days*
Flexible Working Arrangements
Employee Stock Purchase Plan
Healthy and Encouraging Work Environment
Allowances
Loyalty, Christmas Gift, Inclusion and Diversity Benefits
Night Differential
Retirement Plan