Bilingual Customer Support Specialist

Join our Team at Strikingly: Bilingual Chinese - English Customer Support Agent About Strikingly Strikingly is a user-friendly website builder designed for mobile optimization. Our mission is to empower individuals to express their uniqueness. While headquartered in Shanghai, China, we have strong roots in Silicon Valley and are supported by renowned entities like Y Combinator, SV Angel, and Funders Club, among others. Position Overview We are seeking dedicated Bilingual Chinese - English Customer Support Agents to serve as Happiness Officers. In this role, you will provide courteous and professional assistance through email and live-chat communication channels. A genuine desire to assist others and maintain composure under pressure are key qualities we seek in our ideal candidate. Responsibilities Include Representing our brand consistently in customer interactions Creating memorable experiences through exceptional service across various platforms Translating product content and customer communications into Chinese Developing expertise in our product and internal tools to assist customers effectively Cultivating positivity in all customer and team engagements Requirements To excel as a Happiness Officer, you should possess: Proficiency in both Chinese and English A sincere passion for aiding individuals with diverse learning styles A continuous drive for learning, problem-solving, and analytical thinking Prior experience in fast-paced customer service environments Availability for full-time engagement (40 hours per week) Access to a designated working space with specific technical specifications (e.g., computer with 8GB RAM, Windows 10/MacOS 10.12.6, Core i3/AMD Ryzen 3 or higher, and 20Mbps internet connection) Perks Of Joining Strikingly As a member of our team, you can look forward to: Remote working opportunities A dynamic and collaborative international work culture Clear pathways for professional growth Ongoing training and development prospects Paid leave entitlement for employees with tenure exceeding one (1) year If you are enthusiastic about making a difference and thrive in a customer-centric role, we encourage you to apply for the position of Bilingual Chinese - English Customer Support Agent at Strikingly. Let's create WOW moments together!
Employment Type: Full-Time