Application Support

Job specifications, standards, and requirements:The 1st level supporter must have a degree on computer science, information technology, engineering or equivalent courses. S/he are a problem solver with a good understanding of how things work. You have good communication skills and easily interact with users. In cooperation with the IT Servicedesk, S/he are responsible for user support and solving Servicedesk requests.
Technical Skills

Ability to understand the technical setup behind IT solutions
Knowledge in installing and patching software.
Knowledge in IT Support/ 1st level.
Good knowledge in infrastructure design and architecture.
MS Office 365 and Azure
Windows 10, IOS, Windows 2016, Windows server 2012R2.
Client management
Asset and inventory management.
Supporting IT Operation with maintenance tasks.

List of duties and tasks performed critical to success:
Service Desk operation
Classify and priority the request from users.
Perform and create standard operation procedures
Security Management/Maintenance
Monitor and proactive support on integration platform
Create users in the AD and Compliance Suite.
Support users with drawing application – “RoomPlanner”.
Request regarding “change on a user” – name, mail, access rights, new address.
Resigned users – copy of mail, disable the users in the AD.
Change password on users.
Support users with ERP applications (AX 3.0, AX12, Dynamic365).
Administrate retail configuration
Follow up and report on activity status.
Documentation / guidelines / knowledge base in ITSM.

The IT/Application Supporter will be responsible for classifying and prioritizing the requests, that are received in the IT service management tool. Will support the application platform, drawings system “Room Planner”, ERP systems Ax 3.0, Salesforce