Agent - Order Management

Location: Parañaque

Company Description

We're not in the shipping business, we're in the information business" - Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

* 15,000 trained professionals

* 250+ locations worldwide

* Fortune 500

* Globally unified systems

Job Description

Major Duties and Responsibilities

Ensure smooth and timely freight process flow

Ensure accurate and timely data entry into our operating system

Track and trace Order Management files

Ensure timely clearance and delivery of freight to customer for all shipments

Ensure documents are sent timely and arrival notices communicated to destination for Export shipments

Ensure accurate and timely client and vendor billing

Interact with our customers in arranging their international shipments, meeting customer service standards.

Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.

Understand department process flow, constantly looking for areas of improved efficiency

Ensure all customers standard operating procedures are followed and updated in the DLSOP

Meet KPI standards, as per the company’s procedures
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