Administrator 2 Oracle CX Cloud Requisition ID: (19012484) Primary Location: Philippines-National Capital Region-Quezon City
Job Function: Information Technology
Job Posting Date: Sep 17, 2019, 7:46:07 AM
Description
Emerson Automation Solutions IT-PMO group is responsible for providing IT Support Services to all end users in the centralized business systems. The purpose of this role is to review, analyze, and evaluate business requirements, and user needs to formulate and implement application changes.
Responsibilities
Duty 1: Project Support
Project Initiation
Leads scope reviews - drives the conversation, provides overview of the team including processes, capabilities and purpose; Understands or uncovers the real need for the project; uses technical and business knowledge to have an initial understanding of the value, impact and complexity of the project
Project Planning and Design
Introduces and tests new system functionalities to continuously improve the technical capabilities of the team
Performs research and analysis to validate if the detailed solution is the best fit to meet the requirements
Reviews and assesses prototypes in terms of relevance and application to the requirements of the customers
Leads project milestone and gate reviews
Recommends and negotiates solution and development timeline to the stakeholders; gets their buy-in and commitment to any deliverable
Encodes documentation using standard project templates; stores and organizes the documents to the team’s repository.
Project Execution
Implements system changes based on specifications (configurations, data migration, integrations); Participates in cross-functional testing and peer reviews
Reviews and troubleshoots configuration changes made by other team members and resolves any conflicts.
Creates configuration standards and design guidelines or any system implementation related improvement
Assists Configuration Lead in setting up the development, staging and production environments, necessary permissions, and project tracking tool.
Project Testing and Deployment
Works closely with business analysts in testing and validating configuration changes
Identifies, analyses and mitigates UAT and Go-Live test results issues
Works closely with operations support team in the deployment of configurations to staging and production environments
Reviews the objective in comparison to the actual output
Implements the necessary fix or improvement for advanced functionalities based on testing results
Supports the Operations Team by serving as escalation point for issues requiring advanced troubleshooting or problem solvingDuty 2: System Support & Maintenance
Troubleshoots and fixes major configuration errors and assists associate configurators in making sure issues/requests are resolved appropriately and on time
Supports the Operations Team by serving as escalation point for issues requiring advanced troubleshooting or problem solving
Documents issues and corresponding fix to the team’s tracking tool
Duty 3: Continuous Improvement and Innovation
Escalates specific issues and provides recommendation to customers to address them.
Works closely with counterparts/POCs to identify loopholes and process gaps.
Support projects related to quality improvement (such as Think Customer, QMS, etc.) and handles tasks to support the objectives of the management.
Requirements
Education: University degree (Computer Science, Computer Engineering, Information Technology, Information Systems or similar) or equivalent
Job Related Experience:
At least 3 years relevant work experience in implementing/configuring a heavily used, highly available, 24x7 enterprise platform
Specific Knowledge: Oracle Service Cloud, Field Service Cloud, Sales Cloud or any similar system (Salesforce, Dynamics)
Microsoft Office tools (MS Word, Excel, Access, PowerPoint, Project Management)
Jira or any issue/project tracking software
Experience with understanding and interpreting requirements specifications
Experience with Agile/Scrum methodologies and best practices
Deep interest and aptitude in problem solving and innovation
Strong interpersonal, written and verbal communication skills
Strong negotiation and analytical skills
Ability to work in a demanding user environment
Ability to elicit, analyse, communicate and document requirements
Ability to see overlapping/conflicting system configurations and dependencies
Ability to communicate complex technical concepts and models into understandable visual representations
Ability to facilitate meetings, resolve conflicts, negotiate and influence others
Process mapping/modelling; Data mapping
Familiarity with Stage-Gate process or similar
About EmersonAt Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher.As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets.Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.Emerson, a Fortune 500 company with $15.3 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson. Join our team and start your journey today.
