IntroductionThe Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.Your Role and ResponsibilitiesResponsibilities:Responsible for People management of direct reports and Delivery of Core tasks for accounts servicedResponsibilitiesWorkload Distribution
Communicate incoming work and priorities to F&A practitioners
Work closely with the Team Leads for managing of incoming, processes and pending work
Works with SME on Client requests to ensure these are in line with DOU’s/expectations
Providing the team with future work updates
Issue Management
Understand issues and work with SME
Review open issues with the leads and communicate the same to Operations Manager
Ensure customer issues are escalated to the management/SME if needed
Upload Customer Issues in RAIL and manage issues until closure
Metrics
Ensure Client SLA’s and Internal SLA’s are met
Reviews SLA report with Operations Manager
Manage performance/productivity of the team
Ensures Quality requirements are met by the team
Review of ILC and TVC of the team
People Management
Manage attendance/absences
Coaching of Leads & Practitioners based on performance, QA, escalations, etc
Manages SLA performance, measurement and reporting
People Management of reports – Training, Skills development, Development Plan, Succession Planning, Career Plan, etc
Responsible for ensuring people managed submit Center deliverables (ILC, PBC, IDP, BCG, Workplace Security, etc.)
Process Management
Responsible for Business controls, MSA, SAS 70, ISO 9001-2008, eCAP, SOX, etc
Responsible for Business Controls posture of the accounts handled - this should include input to the MSA Prelim/Final decks which needs to be prepared by the Process Lead and approved by Operations Manager
Responsible for Business Controls posture of the accounts handled - this should include input to the MSA Prelim/Final decks
Responsible for ensuring continued Process Improvement thru QIP’s & projects
Work with SME on customer requirements for amending current processes or creation of new processes that will fall under Core process owned
Review and Approve Process Documentation
TASKSDaily
Monitor Issues in Issue tracking sheet to ensure closure
Update issue tracking sheet
Review incoming and pending volumes
Upload and Manage RAIL
Escalate issues / provide feedback to other processes as needed
Weekly
Team huddles/ Operations Meeting
Interlock with SME’s on Issues
Review of Volumes processed
Review of ILC clockings
Monthly
One on one coaching sessions with reports
Operations meeting (may be the 1st weekly meeting of each month) to review SLA’s, business controls
Review of TVC and ABC MetricsRequired Technical and Professional Expertise
Excellent communication skills
Knowledge of IBM People Management Tools and Processes
Excellent Analytical Skills
Ability to make timely critical decisions
Proficient skill in collaboration with other teams for smooth end to end process delivery
knowledge and understanding of F&A processes
Sound business judgement
Ability to weigh up business risks, financial constraints, people needs, HR policy, and resolve issues appropriately whilst protecting IBM interests
Experience in SAP is a mustPreferred Technical and Professional ExpertiseNoneAbout Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.Your Life @ IBMIBM is the largest technology and consulting employer in the world, serving clients in 170 countries. In this new era of Cognitive Business, we're reshaping the future of health, education, fashion, travel, green energy, and more, using groundbreaking cognitive solutions, cloud computing technology, and quantum computing.Imagine what you can do at IBM.IBM’s greatest invention is the IBMer. As an IBMer, you’ll collaborate with outstanding, insightful professionals in an environment that cultivates creativity, and individuality. You will be part of an innovative team that strives to make the world work better and you will also have an opportunity to help our clients visualize a future that may not yet exist. Join us as we make the most of these existing times and discover what you can make as of this moment.About IBMSince establishing its presence in the Philippines in 1937, IBM has evolved to be a leading cognitive solutions and cloud platform company that demonstrates the power of innovation, data and expertise to improve business and society. With 25 consecutive years of patent leadership, IBM Research is the world’s largest corporate research organization with more than 3,000 researchers in 12 labs located across 6 continents.Our organization is comprised of the following subsidiaries:IBM Philippines, Inc.Leading supplier of information technology hardware, software, & services in the country.
IBM Solutions Delivery, Inc.Provides IT expertise, delivering world-class technology services and business solutions.
IBM Business ServicesForemost provider of Business Transformation Outsourcing for HR, F&A and Supply Chain Management services.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
