Account Support Representative - Work From Home

Job description:Converge ICT Solutions Inc. is seeking a passionate and adaptable Account Support Representative to join our team in Davao City. As an Associate Level role, the Account Support Representative will work remotely on a part-time basis, supporting our clients with their account-related inquiries and concerns.

Responsibilities:- Provide excellent customer service and support to clients via phone, email, and chat- Assist clients with billing inquiries, account changes, and troubleshooting technical issues- Build and maintain strong relationships with clients to ensure their satisfaction and retention- Collaborate with internal teams to resolve complex issues and enhance the overall customer experience- Proactively identify opportunities to upsell or cross-sell additional products and services to clients- Keep accurate records of client interactions and transactions in the company CRM system- Stay up-to-date on product knowledge and industry trends to better assist clients

Requirements:- Minimum of 3 years of experience in a customer service or account support role- Strong communication skills, both written and verbal- Excellent planning and organizational abilities- Passion for delivering exceptional customer service- Ability to adapt to changing priorities and work independently- Proficiency in Microsoft Office and CRM software- High-speed internet connection and a quiet workspace for remote work

Benefits:- Free food provided during regular work hours- Remote work flexibility- Profit sharing opportunities based on performance- Opportunity to grow and develop within a rapidly evolving company

Working environment:The Account Support Representative will thrive in an energetic and rapidly evolving work setting, where teamwork and collaboration are highly valued. The individual will have the opportunity to work with a diverse group of professionals with a shared commitment to excellence.

Deadline to apply: ********

Equal opportunity statement:Converge ICT Solutions Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.