Account Receivable / Cash Ops Supervisor - 3 Hc

- This position is responsible for the supervisory oversight of the transaction processing team consisting of Refunds Specialists responsible for guest and travel agent refunds and commissions in POLAR and SIEBEL; and AR/Chargeback Clerks, responsible for raising A/R billings and clearing credit card chargebacks in Oracle and the various Merchant Credit Card systems. - Ensures the daily production goals/KPI standards are met within the acceptable SLA's and in accordance with accounting policies, and SOX compliance.- Ensures PCI (personal credit card info)compliance, and due diligence for handling customer PII (personally identifiable information.)- The Supervisor will work with the stateside Manager and Supervisors to receive training & guidance on the applicable responsibilities.- This Supervisor will be part of the 'Train the Trainer' process and upon learning the work will train the rest of the team.- Challenges include: continually meeting daily SLA's, ensuring production accuracy, coordinating month-end Close timeliness.- Fully understands the system/workflows and SLA's.- Complies with all corporate policies, and SOX guidelines.- Provides ongoing training/staff assistance.- Manages the clerical workload ensuring transactional requirements are met daily, weekly, monthly, meeting service level standards.- Maintains current desk-top procedures.- Fosters a positive work environment and mentors team members to work towards achieving accuracy and efficiency in their daily tasks.- Communicates team progress and emerging issues to Stateside Manager on a weekly basis, or more often based on critical nature.- Coordinate with the Stateside Manager/Supervisor the month-end production cut-off; KPI reporting.Education requirements: College degree in finance/business.3 to 5 years Supervisory experience in a large production focused financial environment.Strong familiarity with internal controls relative to financial transaction processing environments including SOX controls.Strong familiarity with PCI compliance, and due diligence for handling customer PII.Strong Excel & Word (above average proficiency required; testing to be performed.)Strong communication (written/verbal), planning & organizational skills.Strong analytical skills.Exceptional inter-personal, coaching, training skills. Strong PC skills, and dual monitor use.Oracle experience preferred.POLAR & SIEBEL experience preferred.