[24]7.Ai Ortigas: Apply Now! Project-Based Csr Post!

Night Shift
US Retail Program, For Project-Based Employment
Successful candidates will provide excellent customer service by addressing general inquiries related to account specific products and services, process order placement and tracking, refunds and replacement, and other shopping account management through inbound calls and email
Amenable to work on a project-based employment
Must be 18 years old and above
Completed at least 2 years in college (no back subject) with or without experience
Or high school graduates with at least 6 months call center experience (ops tenure)
Amenable to work on holidays, weekend, and shifting schedule
Professional, enthusiastic, and customer service oriented
Excellent oral and written communication
Must exhibit active listening
Must have keen attention to details
Must have good conversational skills
Must have good problem solving and analytical skills
Ability to arrive at decisions independently and demonstrate persuasion and negotiation skills
Ability to educate customers on inquiries and other product information
Ability to handle issues and complaints in a courteous and professional manner
Ability to multi-task and access multiple data source simultaneously
Ability to probe effectively
Ability to sell using consultative sales approach or suggestive pitches on customer purchases