Career Opportunity: Workforce Services Senior Manager/Director Qualifications: Bachelor's degree in related field or equivalent experience Must have 15 years overall experience with at least 7 years in leadership capacity (managers/sr.managers as direct reports) Extensive experience in Contact Center Workforce Management Operations Experience working on WFM solutions for forecasting , complex capacity modeling , scheduling , real time management , reporting , and data analytics Relevant working experience in Contact Center Operations including Speech Analytics , Quality Management , Agent Performance Management , and Knowledge Management Experience in designing and implementing WFM solutions for any industry Having executed WFM projects or deployed WFM tools is required Shift schedule: Midshift, Weekends Off Available Locations: Cubao, Quezon City Mandaluyong City Taguig City #J-18808-Ljbffr
