Workforce Real Time Analyst

Minimum one year experience in a call center environment and familiarity with Workforce functions required
One year prior experience working with workforce management technologies preferred.
One year using one of the following systems: Aspect eWFM, Blue Pumpkin, or IEX preferred
Some experience with call center reporting and metrics preferred
Proficiency in Microsoft Office Applications including Word and Excel and other relevant software required
High School diploma or equivalent required, 2 years college or more preferre
Strong Analytical Skills required to critically assess situations and make decisions in real time
Excellent problem solving and decision-making skills
Ability to operate effectively in a team environment
Excellent oral and written communication skills and interpersonal skills