Candidate must possess at least a Bachelor's Degree in any field.
At least Five (5) years Workforce Management experience in an Asst. Managerial / Managerial capacity within the BPO / call center / customer service industry.
Working knowledge of workforce management processes, concepts and principles (i.e. staffing projections, scheduling, service level analysis, metrics monitoring). Prior knowledge of client specifics (i.e. nature of account, metrics) preferred. Working knowledge of call center operations and organization. Proficiency with MS Office applications (i.e. MS Word, Excel) as well as call center-specific software and applications (i.e. Baleen, BluePumpkin, CentreVu).
Excellent supervisory and people-management skills. Time and project management skills. Excellent oral and written communication skills. Fluency in the English language. Adaptive to changing work schedules and working hours. Customer orientation. Problem-Solving, Decision-Making, and Analytical skills. Presentation skills.
Amenable to support the night shift
Willing to work in Taguig