Workforce Management Associate Real Time Analyst

**Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!
**

The **Workforce Services Associates / Real Time Analyst** are responsible for driving delivery and optimizing team performance by working closely with clients and working on achieving their goals.
Tasks may also include:

- Real-time adherence and queue management for business operations
- Monitoring and managing site activities to support client/account service level agreements
- Ensuring scheduled team logins/ logout on time, and managing, controlling and reporting non-adherence to schedules.
- Managing required real-time reporting requirement deliverables via service menus and ad-hoc requirements
- Being the point of contact for processing and identifying schedule exceptions (e.g.
trainings, coaching) including minimum length, approval, data entry responsibilities, and tracking.
**What are we looking for?
**
- Bachelor's degree holder
- At least 6 months to 1 year working experience in Workforce Management / Real Time Analyst in a BPO industry
- Knowledgeable in using Real Time Management systems (e.g.
Avaya, CUIC, Genesys, In Contact)
- Must be familiar with DANER approach in monitoring real time activities.
- Knowledgeable on monitoring real time agent adherence and escalate to proper channels
**Why join Accenture?
**
- Competitive salary package, company bonuses, and performance incentives
- Night differential
- Loyalty, Christmas gift, Inclusion and diversity benefits
- Paid sick and vacation leaves
- Expanded maternity leave up to 120 days*
- HMO coverage (medical and dental) from day 1 of employment
- Life insurance
- Employee stock purchase plan
- Retirement plan
- Flexible working arrangements
- Accessible locations
- Healthy and encouraging work environment
- Career growth and promotion opportunities
**How to apply?
**

*Terms and conditions apply.
**Job Types**: Full-time, Permanent

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)
**Experience**:

- Workforce Management: 1 year (preferred)