Workforce Dialer Manager

Workforce Dialer Manager

Sykes Philippines

Workforce Dialer Manager

Details of the offer

Develop and maintain internal control, setting benchmarks and giving feedback on data performance and recommended actions
Develop and produce performance information with which to inform, engage and influence various levels of operational management
Do drill down analysis on all dialer performance / Hygiene metrics.
Plan and implement daily campaigns altering parameters to maximize efficiency/effectiveness where necessary
Monitor report and comply with all compliance requirements for outbound dialing.
Accountable for the daily setup of and monitoring of calling campaigns, strategies and reports within the outbound teams.
Recommend and implement calling strategies and data selections Installing, configuring, troubleshooting and maintaining all outbound dialing systems.
Maximizing the output of the outbound operations
Assist in the deployment of outbound resources
Manage a team of 3-4 dialer executives / Specialists.
Co-ordination with the technical support team for technical assistance and functioning.
Co-ordination with the Operations team and client for daily strategies.
At least 2 years experience as a Dialer Manager in a BPO setting
Background with Aspect dialer tool is a plus
Must have excellent communication skills
Must be willing to be assigned in Shaw, Mandaluyong City
Sr. Dialer Administrators and Supervisors are encouraged to apply

Source: Jora


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