Work From Home | Customer Support Specialist

JOB QUALIFICATIONS:
- At least 6 months of customer service and/or sales experience.
- At least 6 months of tech support experience in information technology, File Transfer Protocol, web hosting, web registrar, Wordpress, web security, e-mail, MS Office.
- Completed at least 2 years of any technical or IT-related courses.
- With good to excellent english communication skills (speaking and listening)
- Amenable to work on shifting schedule and extended hours.
- Ability to multi-task multiple systems and navigate the internet quickly and efficiently.
- Amenable work in Shaw Boulevard in Mandaluyong City.
DUTIES & RESPONSIBILITIES
- Troubleshoots products as needed in order to deliver stellar customer service.
- Demonstrates ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity.
- Consults with customers via inbound telephone calls on their unique business needs while seeking opportunities for add-on products that work with existing core products to help them reach their online goals, all while providing first-call-resolution.
- Demonstrates extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment.