Responsible for providing support in ensuring that objectives of the projects and engagements for ITA practice is met. A Senior Associate is expected to provide guidance to his/her staff during the engagement; and take on some roles of a Manager when needed.
JOB RESPONSIBILITIES
Duties and Responsibilities
Responsible for development of standardized UX components that will be used by the solutions delivery team
Support the transformation of ideas, business opportunities, research and creative vision into desirable outcomes for our users
Support creation of detailed wireframes, high fidelity mock-ups, information architecture diagrams, mental models, personas, usability testing stimulus, and site maps
Plan and conduct interviews to understand user needs, behaviors, and pain points
Facilitate discovery and design workshops to visualize requirements
Assist in the execution of projects according to the defined approach and methodology with guidance from Managers
Provide support in gathering data and information to understand the processes through interviews and process walkthroughs with the client counterparts
Conduct research and collection of relevant information and knowledge from internal resources to provide value-adding recommendations to clients
Contribute ideas with the team to complete and improve project output
Supervise and guide staff in the preparation of management reports
Support Managers in proposal development
Attend meetings with clients to understand their needs and offer relevant insights and solutions
Attend and participate in internal trainings
Complete the required and assigned web-based learnings
Prepare time reports in a timely manner
Develop positive relationship with peers, supervisors and mentors/counselors who can provide advice and support.
COMPETENCY REQUIREMENTS
Education
Bachelor’s Degree in Business, Engineering, IT, Computer Science
Relevant Experience
At least five (5) years of work experience in consulting services, and in technology and implementation-related roles (e.g., technology governance, major IT program management and support, etc.)
Certificates, Licenses, Registration
As applicable, in relation to Bachelor’s Degree completed, IT-related certifications
Core Competencies
Able to work effectively and efficiently in a team
Capable of producing quality outputs with minimal supervision
Able to meet tight deadlines and project timeline, and is open to working beyond office hours
Able to lead and coach his/her teammates
Capable of reviewing output of staff
Flexible and is willing to work in client sites within or beyond Metro Manila, and is open for secondment in other EY offices
Has good attitude towards work and has a strong desire to learn
Interested in pursuing a long-term career in ITA practice
Functional
Project management skills
Able to organize project activities and schedules in line with the approach and methodology
Able to monitor the accomplishment of action items
Able to prioritize project activities and workload accordingly when deadlines are tight
Able to understand and plan for the client’s expectations
Analytical skills
Able to simplify and turn complex interactions into intuitive user experience
Experience in journey mapping, wireframing and usability testing
Experience in performing fit-gap assessments on business requirements and solution functionalities
Able to formulate alternatives that contributes to improvements in the systems and processes
Experience in conducting risk analysis and management
Accurately identify client issues and communicate clear explanations and suggested actions to the project team
Understands, and is capable of performing and drawing insights from User Analytics
Technical skills
Knowledge of agile practices, design thinking, visual design, interaction design, information architecture, and design industry trends
Experience in iterative product design planning and development
Experience creating and working with design systems and/or UI pattern libraries.
Experience in the use of design tools such as Sketch, Invision, Axure RP, OmniGraffle, Illustrator, Photoshop, InDesign, and/or other UX and prototyping software
Communication skills
Able to communicate effectively with client counterparts through structured questioning, careful listening and delivery of fact-based findings
Able to present project outputs with clients
