Urgent! Patient Service Representatives Ii - Bgc

Urgent! Patient Service Representatives Ii - Bgc

John Clements Consultants, Inc.

Urgent! Patient Service Representatives Ii - Bgc

Details of the offer

Job Summary:The Patient Service Center Representative II is responsible for creating a positive patient experience by accurately and efficiently handling the day to day operations relating to both Financial Clearance and Scheduling of a patient. This includes adherence to department policies and procedures related to verification of eligibility/benefits, pre-authorization requirements, available payment options, financial counseling and other identified financial clearance related duties in addition to full scheduling duties. Upon occasion, the PSC REP II may be only assigned to complex pre-registration. The PSC REP II is expected to develop a thorough understanding of assigned function(s).Duties & Responsibilities:
Scheduling: Responsible for timely scheduling, provide callers with important information related to their appointment (i.e. Prep information for test, directions, order management etc.)
Financial Clearance: up to and including verifying patient demographic, insurance information and securing payment of patients financial liability/performing collection efforts
If assigned to Order Management: verifies order is complete and matches scheduled procedure. Includes indexing and exporting physicians’ orders to correct account number.
Collect and verify required patient demographic and financial data elements, including determining a patient’s financial responsibility and securing pre-payment for future services/performing collection efforts
Create a complete pre-registration account for an upcoming inpatient/surgical admission
Completes all pre-certification requirements by obtaining authorization from insurer and/or healthcare facility

Qualifications:Telephone/call center, pre-registration, and/or scheduling experience preferred with 2-3 years of customer experience (preferably handling a healthcare account)
Bachelor’s degree holder
Working knowledge of and basic skills with computers
Willing to work on a Night Shift schedule

Job Type: Full-timeExperience:customer service: 2 years (Required)

Source: Jora


  • Call Center - Customer Support / Customer Service Representative



  • Basic

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