Responsibilities:
· Identifying hardware and software solutions.
· Troubleshooting technical issues
· Diagnosing and repairing faults
· Resolving network issues.
· Installing and configuring hardware and software.
· Speaking to customers to quickly get to the root of their problem.
· Providing timely and accurate customer feedback.
· Talking customers through a series of actions to resolve a problem.
· Following up with clients to ensure the problem is resolved.
· Replacing or repairing the necessary parts.
· Supporting the roll-out of new applications.
· Providing support in the form of procedural documentation.
· Managing multiple cases at one time.
· Testing and evaluating new technologies.
· Conducting electrical safety checks on equipment.
