?Travel Reservations Specialist?

Communicates with customer on the phone or using written correspondence to take care of concerns.
- Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
- Follows escalation procedures as needed.
- Completes, processes and maintains applicable paperwork and records.
- Realizing the customers' requirements as a result of effective listening and questioning skills
- Dealing Transacting with all calls politely,, courteously, professionally & assertively
- Matching customers' wishes to Clients' solutions and services
- Using negotiation and influencing experience to overcome objections and get the customers' buy-in
- Communicating pertinent insight to internal and external clients and sharing understanding with colleagues
- Adhering to agreed processes,, meeting needed work standards,, targets and objectives
- Deliver top of the line assistance and walk through for US Subscribers.
- Provide excellent information and case resolution pertaining to plan coverage and accounts

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: Up to Php30,000.00 per month

**Benefits**:

- Company Christmas gift
- Company events
- Gym membership
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Transportation service provided

Schedule:

- 8 hour shift
- Day shift
- Flexible shift
- Monday to Friday

Supplemental pay types:

- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Quezon City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Senior High School (required)

**Experience**:

- BPO: 1 year (required)