Conduct product specific training
Evaluates trainees’ performance by the use of assessments
Composition, revision, publication of training modules.
Conducting of training needs analysis for agents that are currently in production that bears impact on their performance in terms of product knowledge, process updates, and other client mandated training directives.
Data interpretation skills
Must have completed at least 2nd year of college
Must be of legal working of age
Able to read, speak and write English language proficiently to communicate with customers, comprehend and follow instructions
At least 6 months experience under the Training Department.
Must be amenable to work under shifting schedules
Must be amenable to work in Quezon City (near Libis; along C5)