Training And Development Specialist (Eh 890)

**Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!
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**Duties and Responsibilities**:

- Responsible to facilitate new hire training, performing training needs analysis, coaching, conducting performance evaluation of trainees
- Collaborates with quality team to gather feedback and plan refresher trainings to help improve quality of service, tracks and manages CSAT due to training, presents training scores, highlights challenges due to attrition, and works closely with hiring to improve quality of hires
- Required to send weekly training updates to client stakeholders, monitor agent transactions to stay updated with product/ process changes and make necessary updates to training material
- Work closely with client and internal teams to develop new or update existing training content periodically
- Have excellent understanding of same/similar workflow

**Qualifications**:

- Open to undergraduate with relevant work experience
- Must have at least 3 years of working experience in Training and Development
- Minimum of 3 years digital advertising experience, either as a trainer or Subject Matter Expert
- Skills in Microsoft Excel

**How to apply?
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**Why join Accenture?
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- Competitive salary package, company bonuses, and performance incentives
- Night differential
- Loyalty, Christmas gift, Inclusion and diversity benefits
- Paid sick and vacation leaves
- Expanded maternity leave up to 120 days*
- HMO coverage (medical and dental) from day 1 of employment
- Life insurance
- Employee stock purchase plan
- Retirement plan
- Accessible locations
- Healthy and encouraging work environment
- Career growth and promotion opportunities

*Terms and conditions apply.
**Experience**:

- Training and Development: 3 years (preferred)