Requirements: Graduate of any 4-year course.Experience in managing a team or being an individual contributor.At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry.Preferably with background or knowledge in Banking and Financial.Excellent oral and written communication.Good problem-solving skills and ability to multitask.Amenable to work in shifting/nightshift schedule in Clark.Amenable to work onsite Responsibilities: 1.
Training Needs Analysis: Ability to identify training needs accurately.
Ability to extend follow- up support on the floor to sustain learning and improve performance.
2.
Curriculum and Course Design: Demonstrates end to end understanding of course design methodologies.
3.
Content Development: Demonstrates end to end understanding of content development and maintains appropriate methodology.
4.
Course Delivery: Possesses effective delivery/training techniques and methods.
5.
Research Methodology: Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.
