Tier 2 Customer Service Representative

Deliver the best customer service to our clients and partner clients globally across different support platforms. Show empathy to frustrated clients and care passionately about the service that you as a Tier 2 Customer Service Representative are giving or assisting.  Create support experiences that exceed users' expectations Experience: interpreting, explaining, and applying regulations, laws, or complex policies to carry out assignments; accessing data using a computerized system; independently handling complaints and upset individuals in a business setting; conducting sensitive fact-finding interviews. RequirementsAt least 2nd year college undergraduate or Associate Degree graduate Good English communication skills Minimum 2 years BPO experience (voice account) Willingness to work in a team environment Amenable to work on a flexible schedule (including night shift) Able to work on-site BenefitsHMO Benefits
Career Advancement opportunity
Competitive salary
Monthly performance incentives