Key Responsibilities:
• Handle inbound calls related to home security systems, alarms, and account concerns.
• Assist customers with troubleshooting security devices and system configurations.
• Provide professional and efficient service to ensure customer satisfaction.
• Escalate technical issues to higher support levels if necessary.
• Document customer interactions accurately in the system.
Job Qualifications:
• No prior experience required—training will be provided.
• At least High School / Senior High School Graduate.
• Strong verbal communication and active listening skills.
• Basic problem-solving skills and ability to follow troubleshooting steps.
