Telemarketing Associate In Cebu

Telemarketing Associate In Cebu
Company:

Sgs


Telemarketing Associate In Cebu

Details of the offer

Primary Responsibilities
Generally responsible for the preparation of individual sales action plans in line with the overall
sales strategy to ensure a targeted and focused approach that consistently
contributes to the overall growth aims of the business. Materializes
current sales opportunities and identify news ones to meet required
revenue targets within defined areas of responsibility

Specific Responsibilities
Answers inbound sales inquiries relating to products, services and
current promotions
Communicates and explains the value of the client brand and
benefits of services to potential customers though establishing
relationships and building strong rapport
Uses effective selling and customer service techniques to identify
customer needs and drive sales results Anticipate, identify
and understand client’s needs and pains and translate those into sales
opportunities

Ensure timely and
professional submission of all information as requested by clients, ensure
follow-up
Prepare and submit
timely and accurate reports of sales activities.
Resolve customer
complaints by addressing problems, facilitating the development of
solutions, preparing reports and making recommendations to managers
Maintain positive
relationships with current and potential clients through regular contacts
Coordinate with clients and avoid any
discontinuation from his or her end.
Liaise with
technical/operations teams to ensure excellent communication channels
exist to facilitate the successful handover and execution of the new and
current business.
Support marketing
strategy and business development teams as appropriate
Assist for invoicing
and support for collection as determined by the Business Manager
Maintain awareness and
understanding of all SGS services, ensuring that the full range of SGS
services are presented to new and existing clients to maximize sales
opportunities

Forward potential
opportunities to other Business Lines as appropriate
At all times, adopt a
safe behaviour by exercising due regard for the health and safety of SGS
employees and clients, in line with SGS policies and procedures
At all times, comply
with SGS Code of Integrity and Professional Conduct
Performs other related
duties as may be assigned either in support of departmental goals or for his/her
personal or professional training, education or development as programmed
by his/her immediate superior.
Complies with the QHSE
policies including but not limited to:

Demonstrates strong commitment to SGS
QHSE Policies, Procedures, and Work Instructions by participating in safety
meetings, completing required training, intervening in unsafe situations,
refusing unsafe work, and complying fully with all applicable laws and regulations
related to QHSE.

Responds appropriately to emergency
situations and assists other staff members in maintaining readiness to respond
to emergencies within the workplace.

In accordance with the SGS QHSE
Management System requirements, disposes of, or directs the disposal of, waste
generated as a part of daily work performed in a safe manner and in compliance
with all waste transportation and disposal regulations and requirements.

Reports all incidents (actual incidents
and near misses) in accordance with the SGS Incident Reporting requirements.

Uses all equipment (including safety equipment) in
the manner intended and reports any damaged / lost equipment to supervisor.

Maintain a safe and tidy worksite.

Maintains awareness of hazards and proposes
controls to supervisor, QHSE Representatives or relevant client / site contact.

Actively participates in incident investigations
and risk assessments as deemed necessary by SGS management.

Profile
Fresh College graduate of any business, marketing or related course.

Fluent in Pilipino and high level of written and verbal English

Must have proactive approach to all responsibilities.
Ability to interact confidently and comfortably with a variety of
Executives and Departments.
Ability to multi-task
Ability to work effectively under specific time constraints
Efficient time management skills.
Excellent attention to detail, communication skills and
organization skills

Must demonstrate professional mannerisms,
discretion and client service in this front line position.

Quick learner –
Has the ability to learn new systems, products and services

Required Skills
Experience / Technical
Knowledge
State of the art selling
techniques and an ability to translate these skills into tangible results

Extensive knowledge of
the related field (main actors, trends/shifts, competitors, processes,
regulatory frameworks)

Ensure new services are
sold at acceptable margins within operational capacity

Ability to write,
appraise and negotiate detailed contracts and commercial agreements

Ability to present
detailed concepts to an audience in a presentation environment

Ability to adopt a
flexible approach to work and react effectively to a rapidly changing
environment

Ability to work under own
initiative and with a high degree of autonomy

Knowledge of IT systems,
particularly MS Office applications

Excellent interpersonal
and communication skills

Team player

Ability to listen and
identify client needs and requirements

Service oriented mindset

Organization skills

Accountability, results
driven

Enthusiasm and perseverance

Language

English


Source: Jora


Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements


Knowledges:

  • Telemarketing

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