Be part of a true SaaS company that helps clients create a long life relationship with their channel subscribers by providing predictive analytics and effective subscriber management tools and thrives in innovation With offices in Amsterdam HQ New York Poznan and Manila you will have a chance to work with an international team of experts who value diversity hard work and friendly relationships while working in an environment that is rewarding fun and challenging nbsp
POSITION OVERVIEW
We are looking for a Technical Writer that will ensure that developers have a frictionless experience when integrating and configuring feature rich subscriber retention management platform The role will be responsible for creating and maintaining process workflows for documentation delivery and developing easy to understand tutorials release communications technical blog API references and developer guides for the customers and partner clients
ROLE RESPONSIBILITIES
Work with internal and external teams to obtain an in depth understanding of the product and documentation requirements for frictionless integrations
Manages end to end the developer portal and be a subject matter expert with technical documentation
Coordinate write and maintain easy to understand tutorials release communications technical blog API references and developer guides
Create and maintain the process workflow to expedite the documentation delivery
Looking for constant improvements in the developer portal and also keen to interact with the community to get constructive feedback
Take initiatives to build developer user communities especially with our strategic partners like Verizon IBM and Accedo etc
ROLE REQUIREMENTS
Minimum five 5 years of IT experience of which at least 3 years emphasis on technical writing activities is required
Experience in working with API documentation SDKs native applications release logs and system integrations preferred
Excellent writing and collaboration skills with attention to detail
Excellent written and verbal English communication skills
Experience in the SaaS industry an advantage
Technical knowledge about subscriptions analytics and or payment software is beneficial
Must be self managed and a problem solver
A great passion for start ups and a passion to drive frictionless solutions
Willing to work in Bonifacio Global City mid shift night shift