The **Technical Support Supervisor** oversees the daily tasks of the Field Support Associates and ensures that targets are met and all clients are serviced efficiently and effectively.
The **Field Support Supervisor** coaches, mentors, and sets performance goals for the Field Support Associates.
Job Requirements & Qualifications:
- Must be a graduate of Computer and other related courses.
- Must have at least 2 years experience as Technical Field Supervisor.
- Must be knowledgeable in Electronic equipment/Office equipment.
- Must be knowledgeable in MS Office( Word, Excel and Power Point)
- Can manage technical people particularly with repair of hardware and electronics
- Has excellent customer orientation skills
- Has good communication and presentation skills
- Knowledgeable in creating process flow
- Must be a team player
- Can work under pressure
- Can work well in a team
- Can work with mínimal supervision.
- With banking technical support experience is a plus but not required.
Pacific Sun Solutions offers:
- Career growth through training and seminars
- Fun Team Building and Company activities
- Medical and Dental Benefits
- Weekends Off
- Accessible work location
Schedule:
- 8 hour shift
Ability to commute/relocate:
- San Juan: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical Support Supervisor: 1 year (preferred)
