Technical Support Representative-Tier 1 Full Time Position

Company Description Outsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.

Job Description

No college or technical degree required.
Must possess advanced computer operation skills.

Must have excellent communication skills both verbal and written.
Minimum 2 years customer service experience.

Would be Nice Features

• Software related technical support experience.
• Remote PC administration (LogMeIn, Teamviewer, etc…)

Daily activities

• Provide direct technical support via telephone/chat/email for our proprietary charting softwares and our line of educational products. Examples: directing students to their course material, helping them register for webinars (audio and visual), teach them how to deploy their Auto Systems, give basic information for VPS requirements and more)

• Ability to support our clients using remote desktop software.

• Properly document customer interaction, product, and problem resolution steps performed within Salesforce.

• In the pursuit of single contact resolution; working directly with the customer providing effective and appropriate technical support.

• Identify common or frequently encountered issues and inform Tier II representatives, Team Lead and Manager.

• Communicating with fellow colleagues in reproducing student issues and coming up with solutions to most common technical problems.

Working hours

Project will start as 8 am - 8 pm Mon. - Thurs. and 9 am - 6 pm Friday EST but will eventually transition to 24/7 operation.

8pm-8am Monday to Thursday

9pm-9am Fridays

Additional Information

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.