Technical Support Representative Level 1 - Day Shift Account

Beepo is a fast-growing BPO in Clark, Pampanga with an Employee Satisfaction rate of over 96%.
You will need great English communication skills, both written and verbal. You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.
Duties and Responsibilities:
Answering phone calls from clients
Responding in a timely manner to service issues and requests
Logging, tracking and updating the customer's queries within our ticketing system
Monitor the Service Desk tickets and action Service Requests raised by clients for PC’s, printers, networks and servers and escalate the requests to the relevant engineer where necessary
Monitor and respond to system health-checks on the customer's environment for any potential problems
Setting up new users/new devices and managing existing users
Provide desktop, laptop, and other user device support including configuration issues, troubleshooting, software installations
Manage the problem from start to finish
Develop and update client documentation
Testing new technology
Troubleshoot Windows Servers, Active Directory, Exchange Servers, Windows 8/10, Microsoft Office and Office 365

Qualifications and Experience:Degree in BS in Information Technology or related
At least 1 year of relevant work experience
Ideally with Customer Service or Help Desk experience
Good general knowledge of technology basic networking, software, and hardware
Experience on any Ticketing system would be an advantage
Ability to escalate when needed
Ability to ask probing questions and explain solutions
Resourceful
Tech Savvy
High attention to detail
Ability to work independently
Able to think logically and analytically in a problem-solving environment
Self-motivated and with a strong sense of accountability
Excellent communication skills both verbal and written
Must be willing to work in Clark, Pampanga