Technical Support Representative

Provide phone support to field service reps troubleshooting, diagnosing, resolving, and documenting.
- Ensures that all customer inquiries are satisfactorily answered, resolved, properly documented in the CRM and closed within agreed timelines.
- Work in a team-based environment with the ability to function with independent discretion

**Job Qualifications**:

- Any college graduate or college level (undergraduate) is acceptable.
- Helpdesk experience in an IT environment working with Windows machines, a plus
- Experience working with electrical equipment and field repair, a plus
- Two (2) years related experience in customer support and customer relation, preferred
- Good problem solving and troubleshooting skills with strong attention-to-detail and follow-up skills; customer-focused and results-oriented attitude
- Excellent written and verbal communications,
- Tech-savvy, self-starter, fast learner and resourceful
- Willingness to be on call and attend to technical issues outside of normal business hours
- Ability to reliably commute to MEPZ1, Lapulapu City or planning to relocate before starting work on-site

**Job Types**: Full-time, Permanent

**Salary**: From Php950.00 per day

**Benefits**:

- Company Christmas gift
- Company events
- Free parking
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay

**Experience**:

- Technical Support Representative: 2 years (preferred)

**Language**:

- English (preferred)