Technical Support Professional: AMS
288722BR
Your Role and Responsibilities
L1.5 ? Technical Support: Application Support Engineer needs to have at least a working knowledge of database management, multiple operating systems and multiple programming languages. Perform, and manage Low to Medium production (Technical) support tasks and activities that require good subject matter knowledge regarding application, and its functionality along with the key technology using which the application is developed (e.g., incident, change, problem management, controls, monitoring production processing) and ITIL framework, as defined in the Standard Operating Procedure manual. Escalate to next level (L2 / L3) depending on the complexity of the incident / problem. L2 ? Technical Support: Perform, and manage Medium to Complex production (Technical) support tasks and activities that require in-depth subject matter knowledge regarding application, and its functionality along with the key technology using which the application is developed (e.g., incident, change, problem management, controls, monitoring production processing) and ITIL framework, following the Standard Operating Procedure manual and escalate to L3 depending on the complexity of the incident / problem.
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Required Technical and Professional Expertise
Change management skills in Java, Cobol, Web Services
Experienced in the following skillsChange Manager/Coordinator
Release Manager/Coordinator
Configuration Manager/Coordinator
Service Management
ITIL
Preferred Technical and Professional Experience
Change management skills in Java, Cobol, Web Services
Experienced in the following skillsChange Manager/Coordinator
Release Manager/Coordinator
Configuration Manager/Coordinator
Service Management
ITIL
Required Education
Bachelor's Degree
Preferred Education
Bachelor's Degree
Eligibility Requirements
Change management skills in Java, Cobol, Web Services
Experienced in the following skillsChange Manager/Coordinator
Release Manager/Coordinator
Configuration Manager/Coordinator
Service Management
ITIL
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Country/Region
Philippines
State / Province
CAMARINES SUR
City / Township / Village
NAGA CITY
IBM Business Group
GBS
Primary job category
Software Development & Support
Secondary Job Category
Other Software Development & Support
Role ( Job Role )
Technical Support Professional
Employment Type
Full-Time
Contract type
Fixed Term - Long Term
New Collar Role
No
Early Professional Track
Industry Early Professional
Position Type
Early Professional
Travel Required
No Travel
Company
(0891) IBM Solutions Delivery, Inc.
Is this role a commissionable/sales incentive based position?
No
