Technical Support Manager (Automotive

Technical Support Manager (Automotive


Technical Support Manager (Automotive

Details of the offer

Responsibilities Manage a team of technical and IT staff with ensuring smooth implementation within the Technical Support department.
Comprehensive Technology Product knowledge of all area of the Business Including Technical Support, Customer Service, Fitment Installation Management, with Debtors and Finance awareness.
Integration Knowledge allowing successful documentation, definition and integration into Customer Systems and specification of Customer and Internal Requirements.
Provide the Sales Department with Technical Knowledge and ensure correct Product, Systems, Solutions Specification are sold to Enterprise Customers.
Resolve customers’ enquiries or issues upon escalation from all channels and ensure proper follow-up to the final closure.
Involve in design & development of new systems with view to optimise and leverage on the main frame of Cartrack applications.
Support of all existing internal & external subsystems including resolving user problems and working in a team to ensure a stable, secure and reliable environment.
Ensure timely and accuracy for weekly/monthly report for management review.
Demonstrate high level of leadership skills and provide necessary guidance to the respective staff to achieve the municipal planning strategies & department KPI goals.
Specific Requirements:
Degree in Electrical / Electronic / Mechanical Engineering;
Knowledge of Automotive aftermarket product installations (Telematics/Sound Systems/Immobiliser etc.) & Mechanical repair of Automobiles and/or Heavy vehicles (Electrical wiring repair, Faulty Finding and Mechanical Repair etc.) will be an added advantage;
Knowledge of Basic Programming, SQL, Application usage, PC troubleshooting, Mobile Technologies such as 2G/3G/4G/Wi-fi and as well as operating systems such as iOS and Android;
Project Management and History of Completed Projects Required;
Integration knowledge of Technologies like SOAP, REST, MQ


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