Technical Support Level 2

Technical Support Level 2

Core Management Consultancy Inc.

Technical Support Level 2

Details of the offer

Monitoring of the Company's Systems.
Monitoring of scheduled jobs in the environment.
Run diagnostics of Problems/Issues/Defects.
Setting Severity Levels to Problems/Issues/Defects.
Ownership of Problems/Issues/Defects Ticket until Resolution.
Problems/Issues/Defects Analysis.
Follow-up and Resolve Problems/Issues/Defects within SLA. Workaround, Corrective Fixes, Removal of Data Errors
Regular Reporting on Open/In Progress/Resolved Tickets.

REQUIREMENTS:Practical experience working in an Agile/SCRUM development environment, with an understanding of what works and what doesn’t in a professional-services setting.
An understanding of what it means to wear different hats in a small, dynamic team environment, and a willingness to jump in and help wherever needed.
Experience working in an Agile Environment.
Strong communication skills for the non technical team to understand issues and resolutions.
Preferrably with Technical Background.
At least 1-2 years experience.

This is DIRECT HIRE Employment for an IT Industry.Job Type: Full-timeSalary: Php35,000.00 to Php50,000.00 /monthExperience:Technical Support: 1 year (Preferred)

Source: Jora




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