Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network
configuration
Ask customers targeted questions to quickly understand the root of the problemTrack computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until they've solved
a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software
developers)
Provide prompt and accurate feedback to customersRefer to internal database or external resources to provide accurate tech solutionsEnsure all issues are properly loggedPrioritize and manage several open issues at one timeFollow up with clients to ensure their IT systems are fully functional after troubleshootingPrepare accurate and timely reportsDocument technical knowledge in the form of notes and manualsMaintain jovial relationships with clientsWith Basic Programming Skills and knowledge such as variables, if else conditions and loops.Define, develop, test, analyze and maintain new software application in support of the achievement of business requirement. Skills and Qualifications:
At least 6 months to 1 year experience
Willing to be assigned anywhere in Metro Manila
Working Schedule : Monday (830am to 530pm) to Saturday (8am to 12NN)
