Technical Support Crew

Job Description:
Duties and Responsibilities: At start of day, test and make sure all applications and equipment are properly working.
For hardware problems, immediately diagnose/repair or deploy replacement. For software problems, immediately troubleshoot and make necessary adjustment (if applicable) or coordinate with application developer/s for assistance. For network problems, immediately troubleshoot and make necessary adjustment (if applicable) or coordinate with network engineer for assistance. Install, configure and test new facilities and equipment. Perform server and security audits, and system backup and recovery. Configure network switches. Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances including broadcast equipment. Monitor network performance and troubleshoot problem areas as needed. Set up and test new applications including interface with needed broadcast equipment
Coordinate with system engineer for application's video recording requirements Coordinate with audio engineer for application's audio requirements Coordinate with lighting director for application's lighting interface Train floor directors in navigating applications required per attraction Analyze and repair technical faults on equipment and systems (if applicable)
Minimize loss of service when equipment fails by quickly identifying and implementing alternative methods of service provision Minimum Qualifications:
Qualifications: Finished at least 2 years in college Possess excellent IT skills Has broadcast experience (both live and tape) Possess excellent fault-finding skills and the capacity to solve technical problems Possess computer network and network security knowledge Possess audio and video software and applications knowledge Possess a proactive and results-focused approach to work Possess excellent attention to details Possess strong communication skills Possess the ability to remain calm under pressure Possess the ability to work well in teams