Technical Support Associate – Tier Ii Us Retail Account – Teletech Ayala

Description:
TeleTech is on the search for Technical Support Representatives to proactively create meaningful connections with our team in Cebu City.

Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it’s more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.

What your typical day will consist of:
· Consult with customers on technical support inquiries by a variety of communication channels that could include voice, email or chat
· Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services
· Open and maintain customer accounts and information
· Resolve technical issues with patience and understanding
· Positively participate in company events, team activities, and continuous learning

What you’ll enjoy:
· Competitive pay and performance-based incentives
· Real career growth opportunities
· Company-sponsored HMO with Health & Wellness programs for you and your family
· Educational assistance through tuition reimbursement
· An accessible office location inside the central business area in Cebu City with nearby food establishments
Requirements:
What you’ll need to qualify:
· Exceptional English verbal and written communication skills
· Handy with MS Windows and other computer applications
· Technical aptitude to troubleshoot computer peripheral products and support general customer service inquiries
· Ability to thrive in a dynamic environment

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.

For more information about TeleTech, search #ExperienceTeleTech throughout social media to engage in the global conversation.